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Store Policies

Payment and Sale Tax Policy

We accept all major credit cards (Visa, Mastercard, Discover, American Express), Paypal, and Checkout by Amazon. If you wish to pay by check or money order, please email us at sales@luke-and-lexis-kidporium.com 

All orders purchased from and/or shipped to Florida will be subject to a 6.5% sales tax. 

Shipping Policy

Most items ship within 1-2 business days. Please allow additional time for weekends and holidays.

We offer free standard shipping in the U.S. and to its territories. Small items ship via USPS First Class Mail. Larger items may be shipped Fedex Ground or USPS Mail at the seller's discretion. Priority and Express shipping are available at checkout.

Please check the shipping address carefully prior to completing the transaction! If the incorrect address is supplied at checkout, it will be the buyer's responsibility to attempt retrieval from the recipient or local post office. Packages that are returned due to undeliverable address or package refusal will be issued a refund less the actual cost of shipping.

International Shipping Policy

The shipping charge of international orders is calculated based on the weight of the package. International buyers may choose from First Class or Priority Mail. 

Customs charges may be added to the order at the discretion of the importing company. These charges are the responsibility of the buyer. 

Refund/Exchange Policy

All refunds and exchanges require a return of the product.  For discretionary returns, the buyer is responsible for the return shipping.  All returns are subject to a restocking fee of up to 20% or the actual cost of shipping, whichever is less. Returns that are opened/used may be subject to a restocking fee of up to 50%. Please note that for health and safety reasons, we can not accept returns of opened pacifiers. 

For defective items, we will issue a replacement item. If we require the return of the defective item, a pre-paid return label will be issued. 

We want you to be 100% satisfied with your order. To request a return, please email us at sales@luke-and-lexis-kidporium.com within 30 days of receiving your items. 

Privacy Policy

You, as a customer, are very important to us. We are a small business and therefore do not participate in buying/selling of contact information. Your email and shipping address are used only for a single transaction unless you choose to sign up for an account. Your email address will be used only to contact you about an order or to send a newsletter no more than one time per week if opted in to this service.

For additional information, please email your questions to info@luke-and-lexi's-kidporium.com or click on the "Contact Us" above.